Shipping policy

SEDORA HAIR SCENTS

SHIPPING POLICY

Last Updated: August 31, 2026

At Sedora Hair Scents, we take great care in preparing and packaging every order. We want your Sedora experience to feel exceptional from the moment you place your order until your products arrive at your door.

All Sedora Hair Scents orders are currently shipped via the United States Postal Service (USPS).

ORDER PROCESSING

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Processing time refers to the time required for us to prepare, package, and transfer your order to USPS. Processing time is separate from the shipping transit time provided by USPS.

During new product launches, promotional events, holidays, or periods of high order volume, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

USPS SHIPPING

All orders are shipped using USPS.

Available shipping options and applicable shipping charges will be displayed during checkout.

USPS delivery estimates begin after your package has been accepted by USPS and are separate from Sedora Hair Scents' order-processing time.

Please note that USPS delivery dates are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the shipping option available for your order.

Any free-shipping promotions offered by Sedora Hair Scents will be subject to the terms and conditions of the applicable promotion.

ORDER TRACKING

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow time for USPS to scan your package and update its tracking information. Tracking information may not become available immediately after you receive your shipping confirmation.

Customers are encouraged to monitor their USPS tracking information for the most current delivery updates.

PLEASE VERIFY YOUR SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP Code

If you notice an error after placing your order, contact our Client Care Team at info@sedorahairscents.com as soon as possible.

We will make every reasonable effort to assist you; however, once an order has been processed or transferred to USPS, we may not be able to modify the shipping address.

Sedora Hair Scents is not responsible for packages delivered to an incorrect address provided by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If USPS returns a package to Sedora Hair Scents because of an incorrect or incomplete address, unsuccessful delivery, refusal of delivery, or another issue outside of our control, we will contact you regarding the returned shipment.

Customers requesting reshipment may be responsible for additional shipping charges.

Original shipping charges are non-refundable except where otherwise required by law or when the return resulted from an error by Sedora Hair Scents.

DELAYED PACKAGES

Although we work diligently to prepare and ship orders promptly, USPS delivery delays can occasionally occur.

Sedora Hair Scents cannot guarantee USPS delivery dates and is not responsible for carrier delays caused by circumstances outside of our reasonable control, including severe weather, transportation disruptions, holidays, or unusually high shipping volumes.

If your package appears to be delayed, please review your USPS tracking information first for the most recent update.

Our Client Care Team will be happy to assist with available information regarding your shipment.

PACKAGES MARKED “DELIVERED”

If USPS tracking indicates that your package was delivered but you cannot locate it, we recommend:

  1. Confirming the shipping address on your order.
  2. Checking around your property, mailbox, porch, reception area, or other secure delivery locations.
  3. Checking with household members, neighbors, building management, or front-desk personnel who may have accepted the package.
  4. Allowing a short period of time after the delivery scan, as carrier scans may occasionally occur before the package is physically delivered.
  5. Contacting your local USPS office for additional delivery information.

If you are still unable to locate your package, please contact our Client Care Team at info@sedorahairscents.com.

We will review the circumstances and assist you with available next steps. Resolution of lost, stolen, or misdelivered packages may depend on the circumstances of the shipment and applicable USPS procedures.

LOST OR DAMAGED PACKAGES

If your package appears to have been lost while in USPS possession or arrives visibly damaged, please contact our Client Care Team promptly.

For damaged shipments, please retain the product, original packaging, shipping box, and mailing label and provide clear photographs of the damage.

This information may be necessary to investigate the shipment or submit a carrier claim.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

DAMAGED OR INCORRECT PRODUCTS

If the contents of your package arrive damaged, defective, or you receive an incorrect product, please contact us within 5 days of delivery at:

info@sedorahairscents.com

Please include:

  • Your name
  • Order number
  • Description of the issue
  • Photographs of the product
  • Photographs of the shipping package when applicable

Our Client Care Team will review your request and provide the appropriate resolution.

SHIPPING DURING EXTREME WEATHER

Fragrance and hair care products may occasionally be exposed to temperature changes while in transit.

During periods of extreme heat, cold, storms, or severe weather, USPS transportation and delivery times may be affected.

If you have concerns about the condition of a product upon arrival, please contact our Client Care Team before using or discarding the product.

HOLIDAY SHIPPING

During holidays and peak shopping periods, both Sedora Hair Scents processing times and USPS transit times may be longer than usual.

We encourage customers purchasing products for holidays, birthdays, gifts, vacations, or special occasions to order early.

Sedora Hair Scents cannot guarantee arrival by a particular date unless such a guarantee is expressly provided at the time of purchase.

INTERNATIONAL SHIPPING

At this time, shipping availability will be determined by the destinations offered during checkout.

If your location is not available as a shipping destination during checkout, please contact our Client Care Team before placing an order.

QUESTIONS ABOUT YOUR SHIPMENT?

We would be delighted to assist you.

Sedora Hair Scents
Client Care: info@sedorahairscents.com

When contacting us regarding an existing order, please include your full name and order number so that we may assist you promptly.

Thank you for choosing Sedora Hair Scents.

We look forward to delivering a little luxury directly to your door.

Sedora Hair Scents
Luxury for Your Hair. Confidence in Every Spritz