Refund policy

SEDORA HAIR SCENTS RETURN & REFUND POLICY

At Sedora Hair Scents, every order is prepared with care, and your satisfaction is important to us. We want you to feel confident when selecting products from our collection. Due to the personal-care nature of our products, we maintain the following return and refund policy to ensure product quality, safety, and integrity.

RETURNS

We accept eligible returns within 14 days of confirmed delivery.

To qualify for a return, merchandise must be:

Unused and unopened
In its original packaging
In resalable condition
Accompanied by proof of purchase or order number

For health, hygiene, and quality-control reasons, products that have been opened, sprayed, tested, used, or altered cannot be returned or exchanged.

Shipping charges are non-refundable unless the return is the result of an error by Sedora Hair Scents.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We carefully inspect and package our products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact our Client Care Team within 5 days of delivery.

Please provide:

Your full name
Order number
A description of the issue
Clear photographs of the product, packaging, and shipping box

Once your claim has been reviewed and approved, we will provide instructions regarding a replacement, refund, or other appropriate resolution.

Please do not discard damaged products or packaging until your claim has been reviewed.

FRAGRANCE PREFERENCES

Fragrance is a highly personal experience, and individual preferences may vary.

Unfortunately, we cannot accept returns or issue refunds for products that have been opened or used because a customer does not prefer a particular fragrance.

We encourage customers to carefully review fragrance descriptions and scent notes before purchasing.

REFUNDS

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment.

Please allow several business days for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are not refundable unless otherwise determined by Sedora Hair Scents.

RETURN SHIPPING

Unless the product was damaged, defective, incorrect, or the return resulted from an error by Sedora Hair Scents, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method. Sedora Hair Scents is not responsible for return packages that are lost or damaged while in transit.

Returns should not be mailed until return instructions have been provided by our Client Care Team.

FINAL SALE ITEMS

The following purchases are considered final sale and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect:

Opened or used products
Promotional or clearance items marked “Final Sale”
Gift cards
Samples or complimentary products
Customized or specially prepared orders
Wholesale and bulk orders, unless otherwise stated in the applicable agreement

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible.

We will make every effort to accommodate your request; however, orders that have already entered processing or have been shipped may not be canceled or modified.

REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Orders returned to Sedora Hair Scents because of an incorrect or incomplete address, refusal of delivery, or other circumstances outside of our control may be subject to additional shipping charges if reshipment is requested.

Original shipping charges are non-refundable.